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Returns & Cancellation Policy

Orders and Refunds

Area of coverage

Concept Tyres India Private Limited delivers tyres anywhere in India. You can order online and get a delivery schedule as per your location. We have doorstep fitting service available for all customers based in Trivandrum Kerala. We are currently expanding our services to cover more cities in India. We will be adding locations for mobile tyre services soon.

Fitment fee

A fixed fitment fee is charged for doorstep services.


At the time of placing an order with us, you have to make a booking payment. This amount will depend on the product price that is displayed on the site. This is a portion of the total amount payable for the order. Payments are accepted by all debit or credit cards issued by Visa or MasterCard and are processed through a secure, third-party payment gateway. You will have to pay the remaining amount for an order to our Service Crew before they start working on your vehicle. This can be paid either in cash or by a Visa or MasterCard issued debit or credit card. Concept Tyres India Private Limited might ask for 20% advance from the customer in the event of an COD order, for some special tyre sizes or has right to cancel the order without assigning any reason. We do not accept cheques and demand drafts. Please help our service crew by keeping an appropriate payment method ready with you at the appointed time of servicing.

Place and time of servicing

You will receive a phone call from our Customer Services Team to fix a time and location for changing the tyres on your vehicle within four hours to placing the order.

Please note the following points about scheduling the visit.

  1. Please ensure that the location you agree with our Customer Services team for fitting of tyres has ample space for parking our servicing van next to your vehicle. If prior permission is required for vehicles to enter the premises, please obtain the necessary permission beforehand;
  2. Please ensure that the location chosen by you allows our Service Crew to work on your vehicle, including hoisting it on supports, clamps and jacks. Multi-level parking lots are not suitable for proper service
  3. Please keep cash or a valid Visa or MasterCard credit or debit card ready for making a payment for your purchase, ensuring that the card has sufficient funds for the payment. We do not accept cheques or demand drafts so please assist our Service Crew by making the payment before getting the tyres changed.
  4. You can re-schedule the visit at most 2 times, provided you give us a call at least 8 working hours before the scheduled time for servicing your vehicle.


In case you have placed an order and do not wish to avail of the purchased products, please call our customer services number to cancel your order no later than 24 hours prior to the appointed time for servicing your vehicle.


  1. For cancellations made more than 24 hours prior to the appointed time for servicing your vehicle, we will refund the entire payment made by you when placing the order, including the booking amount and the facilitation fee.
  2. For cancellations made less than 24 hours prior to the appointed time for servicing your vehicle, you will forfeit the booking amount as well as the fitment fee and we will be unable to process any refund for your order.


We take great care before shipping our products to you. However, we advise you to check the products, including the packing, size, manufacturing date, etc. before our crew puts them on your vehicle to ensure that the products are in a condition that is up to your satisfaction. If you are not happy with the product's condition or find any fault, please inform our Service Crew and we will be happy to provide a replacement. Please note that we will accept replacements only for genuine issues with the products presented for inspection. Once the product has been fitted to your vehicle, we will not be able to consider any returns, except for warranty claims.

Concept Tyres India Private Limited is a leading destination for buying tyres online in India with doorstep delivery and tyre fitting service. An idea that began in Trivandrum, Kerala, has grown in a short span of 3 years to cover the entire country with the widest range of leading tyre brands at the most competitive prices for any car model and make. In an age where every service is becoming digital, why should car maintenance be a thing of the past! Keeping utmost customer convenience in mind, Concept Tyres India Private Limited has been designed in a way to make browsing, selecting, buying and fitting tyres seem like a breeze to every car owner. With concepttyresonline.com, customers can save TIME, MONEY and all the trouble to make sure their cars ride on the best wheels always!